Are you too Twitter-obsessed in your social media approach?
Twitter’s role as a Magic 8 Ball for our shared culture is unrivaled, and it has almost single-handedly ushered in the era of real-time search and social customer relationship management.
But Twitter is the online equivalent of HBO – important more because of who uses it and the media’s infatuation with it, rather than the actual size and impact of its audience.
Don’t get me wrong. I advocate participating in Twitter, and I’ve certainly grown my own audience via that channel. Twitter indeed should be part of almost every company’s social media tool kit. (See the great post here on how to methodically grow a Twitter following.)
However, Twitter alone does not constitute social media, and you’d think it does given all the disproportionate attention being paid to it at conferences and in trade publications. Let me provide seven reasons why you shouldn’t focus solely on Twitter…
As an aside, I presented a half-day workshop at the Email Evolution Conference on social media strategy (slides here) recently with DJ Waldow and Mike Corak, and the majority of the questions were about Twitter. That got me thinking that perhaps social media types aren’t fully recognizing Twitter’s limitations?
So, fully expecting each of you to tell me I’m wrong in the comments, here are 7 reasons why Twitter is not the Valhalla of social media:
The true size of the Twitter audience is a bit tricky to pin down because 55% of its users access Twitter via third-party and mobile applications. But new data fromCompete.com shows a clear stagnation in Twitter’s runaway growth.
According to these numbers, the audience using Twitter actually declined from August to December 2009 (during the same period, Facebook went from 250 million to 350 million members).
Today’s marketing coordinator is tomorrow’s CMO, and younger Americans don’t embrace Twitter. A new Pew Research study shows only 8% of U.S. teens using Twitter, compared to 66% engaged in texting. Do young people not appreciate the m:any-to-many nature of Twitter, preferring the one-to-one paradigm of text messaging?
Regardless of the reason, as the current teen population ages, it threatens Twitter’s preeminence unless adoption rates soar.
Last Fall, Twitter rolled out the option for users to “tag” their location onto Tweets, to add geographical context. In true Twitter fashion, it wasn’t “rolled out” per se, it just appeared as part of the API that third parties access. Since then, .023% of all Tweets include location data, according to Sysomos. Not an overwhelming participation rate.
Twitter lists, while useful for categorizing people to follow, haven’t really taken off either. Nor has the new, integrated retweet capability. With each new release of features being met with tepid response, Twitter users are making the statement that they like Twitter just the way it is. That’s great for keeping the existing user base satisfied, but further impedes growth potential.
You may remember that Twitter refused Facebook’s $500 million buyout offer last September. So as expected, Facebook just added Twitter-style features and functions to its service, to evaporate Twitter’s competitive angle.
Updating Facebook from third parties like Tweetdeck? Check. Tagging people with @ within status updates? Check. Posting to Twitter directly from Facebook? Check. Stripped-down interface option, with status updates at the core? Check (Facebook Lite). Retweet-style sharing tools? Check.
Functionally, everything Twitter does, Facebook does just as well, with the exception of mobile usage. Because Facebook has so much more overall functionality than Twitter, the mobile experience is a bit more clunky than Twitter. However, it’s important to recognize that 3 times more people use Facebook from a smartphone every month than use Twitter at all.
Being a new user on Twitter is as lonely as Michael Boublé at a Green Day concert. “What’s happening?” it asks, followed by a box and a blinking cursor. Twitter success requires an understanding of the unique rhythms and cadences of the community, and a give first, get later mentality that is a bit counterintuitive at first. The site isexceptionally poor at welcoming and training new users, which may result in its high churn rate.
But a bigger problem with Twitter is that like CB radio, it doesn’t scale well. If you have a few hundred followers, you can semi-coherently keep them straight, and watch what they are doing via your public stream. But once you get into the many thousands of followers, that public stream is a cacophony at best. Twitter lists can help in this regard, but many Twitter power users lament that the way they use the service is forced to change significantly as their own Twitter connectivity increases.
Much less time is spent in the public stream, where discoveries occur, and much more time is spent answering replies, and monitoring relevant topics via Twitter search.
When your most popular users are the ones who have the hardest time using your service to its full advantage, you have some issues to consider.
The new location-based darlings FourSquare and Gowalla are stealing a lot of the place-based intimacy that originally propelled Twitter. The “original” Twitter contained a substantially larger percentage of tweets about the author and what he or she was doing in his or her own life at that moment. That type of status update has been migrating, first to Facebook, and now to the location services.
Because you actually know the people you are connected with in most cases, FourSquare and Gowalla feel a lot more like the original Twitter, with a sense of engagement that today’s Twitter can’t deliver.
Other than retweets and clicks – data that inexplicably is only available from third parties – Twitter provides no statistics to its users other than followers/following. Meanwhile, Facebook has been busy adding layers to its Insights platform, which provides a nuanced dataset enabling business users to test, optimize, and evaluate the efficacy of their time spent on Facebook.
The lack of integrated metrics on Twitter may not be a big deal for personal users, but for corporations looking to embed Twitter into an integrated social CRM approach, it’s a gaping hole that is currently being patched by inefficient, home-grown workarounds.
I love Twitter. It enriches my life every day. I hope it sticks around for a long, long time. But, figuring out what you want to do on Twitter is not your “social media strategy” – it’s just a short-term, tactical plan for a platform that survives despite its shortcomings.
What do you think? Are you still sold on Twitter? Please leave your comments below.